JADEHIGH GAMES

Player care

NEED A
POWER-UP?

Tell us what happened and we will help you get back into the game.

Contact player support

Email rosegoolk2021@gmail.com. Please include your game name, device model, operating system, app version and a short description of the problem. Screenshots are helpful, but never send passwords or full payment-card details.

01 / GAMEPLAY

Technical issue

Restart the game, check for updates and confirm you have a stable connection. If it continues, send the steps that reproduce it.

02 / PURCHASES

Purchase issue

Include the Google Play order ID and item name. Purchase refunds and payment methods may also be handled directly by Google Play.

03 / PROGRESS

Lost progress

Tell us what level or items were affected and when you last saw the correct progress. Do not uninstall before contacting us.

04 / PRIVACY

Privacy request

Use the subject "Privacy Request" and describe the right you want to exercise. We may need limited information to verify the request.

Browse the complete game collection →

Games we support

Contact the same JadeHigh support team for any title. Include the game name and package ID in your message when possible.